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Terms and conditions for online shops

Terms and conditions for online shops in practice

Copied terms and conditions have two weaknesses. They do not match how the shop actually delivers, takes payment and handles complaints, and they often cite laws that no longer apply. Since 1 July 2024, consumer protection in Slovakia has been governed by Act No. 108/2024 Coll. A mismatch between the terms and actual practice does more harm in an inspection or a customer dispute than a missing clause.

We first map your product range, delivery, payments and processes and review your current terms. We then write terms that contain everything a customer must know before ordering and avoid clauses a Slovak court would declare void. We also look at the checkout: whether the full price is visible, whether customers can correct mistakes and whether the order button is clearly labelled.

What we help with

  • Audit of your current terms, flagging unfair clauses
  • Tailored terms for B2C and B2B, digital content or subscriptions
  • Withdrawal notice and model withdrawal form
  • Pre-order information and checkout wording, including the order button
  • Information on alternative dispute resolution
  • Updating the terms when the law changes

Worth knowing

What customers must know in advance

Act No. 108/2024 Coll. (Sections 5 and 15) requires, before the contract is concluded, details of the seller, the total price including VAT and delivery, payment and delivery arrangements, the 14-day right of withdrawal and the complaints procedure, among other things.

Concluding contracts online

Under Section 6 of Act No. 22/2004 Coll., customers must be able to correct errors before submitting an order, and the seller must confirm receipt electronically without undue delay. The order button must be unambiguous, for example Order with obligation to pay.

Unfair terms

Consumer contract terms that, for example, limit statutory rights for defects or allow the seller to change the contract without a serious reason are void (Section 53 of the Slovak Civil Code).

Alternative dispute resolution

Terms must give information on alternative dispute resolution, typically through the Slovak Trade Inspection or, for cross-border disputes, the European Consumer Centre Slovakia (Act No. 391/2015 Coll.).

Common questions

  • For discounts, the lowest price in the previous 30 days must be shown (Section 7 of Act No. 108/2024 Coll.). Shops must also explain how products are ranked and whether and how reviews are checked.

  • No. The EU ODR platform closed on 20 July 2025, so the link is no longer included. Information on alternative dispute resolution is still mandatory.

  • We recommend a separate privacy notice under Article 13 GDPR, with a reference to it in the terms.

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Articles are in Slovak.

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This page is for general information, reflects Slovak law at the time of writing and is not a substitute for advice on your particular matter.