A Slovak online shop is subject to several sets of rules at once: Act No. 108/2024 Coll. on Consumer Protection, the Civil Code for faulty goods, Act No. 22/2004 Coll. on Electronic Commerce, the GDPR, the cookie rules and, for platforms, the EU Digital Services Act. Each covers a different part of the purchase and each has its own regulator. This page is a map to help you find your way.
We usually begin with an audit. We review your terms and conditions, the information shown at checkout, the cookie banner, newsletter sign-up and the way returns and complaints are handled. We then draft or revise the documents to fit your product range and sales channels. If the Slovak Trade Inspection carries out a check, or a complaint reaches the Slovak data protection authority, we represent you. An initial consultation costs EUR 90 for 30 minutes.
When buying at a distance, a consumer may withdraw without giving a reason within 14 days of receiving the goods under Act No. 108/2024 Coll.
In a consumer sale the seller is liable for defects that appear within 24 months of delivery (Section 619(1) of the Slovak Civil Code). A reported defect must be remedied within 30 days at the latest (Section 622(3)).
When announcing a price reduction, the lowest price in the 30 days before the discount must be shown (Section 7 of Act No. 108/2024 Coll.).
The EU online dispute resolution platform stopped operating on 20 July 2025, so a link to it no longer belongs in terms and conditions.
Articles are in Slovak.
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In a consultation we assess your situation, suggest a way forward and tell you what costs to expect.
€90 incl. VAT, 30 minutes, in person or online
This page is for general information, reflects Slovak law at the time of writing and is not a substitute for advice on your particular matter.
